Terms of service
Company Information
Giwon
CVR: 46077490
Store Kongensgade 106, 1. mf
1264 Copenhagen K
Denmark
Email: info@giwon.dk
Website: www.giwon.dk
These Terms & Conditions apply to purchases made on www.giwon.dk.
To place an order, you must be at least 18 years old and possess a valid payment card accepted by Giwon ApS.
Ordering & Contract Formation
When placing an order, you submit a binding offer to purchase the selected goods. A binding agreement is concluded once you receive an order confirmation by email. We reserve the right to cancel orders in case of:
Pricing or typographical errors, Technical errors, Stock unavailability, Suspected fraud
If an order is cancelled, you will be notified and any payment will be refunded.
Prices & Payment
All prices are stated in Danish kroner (DKK) and include Danish VAT unless otherwise stated. Shipping costs are added at checkout and clearly displayed before payment.
We accept payment by: Dankort, Visa, MasterCard, Maestrom Visa Electron, MobilePay
The amount is only charged when the goods are dispatched.
Delivery
We deliver within Denmark and to selected international destinations shown at checkout.
Delivery Time
Delivery within Denmark is normally 2–3 business days after order confirmation.
For international deliveries, delivery times may vary depending on destination.
Delivery times are estimates and may be extended in cases of force majeure, delivery to non-bridge-connected islands, customs handling, or circumstances beyond our control.
If delivery cannot be completed within 30 days from the order date and no alternative delivery time has been agreed, you are entitled to cancel the purchase.
Shipping Carriers
We deliver using DAO, PostNord, or other relevant carriers.
Risk of Loss
The risk of loss or damage to the goods passes to you when you or a third party designated by you (other than the carrier) has physically received the goods.
Right of Withdrawal
You have the right to withdraw from your purchase within 30 days without giving any reason.
The withdrawal period expires 30 days after the day on which you receive the goods.
If you have purchased multiple items in one order, you may withdraw from some or all items.
You must notify us of your decision to withdraw by emailing info@giwon.dk or by using the withdrawal form available on our webshop.
You cannot withdraw simply by refusing delivery without notifying us.
We will confirm receipt of your withdrawal by email.
Return of Goods
After notifying us of withdrawal, you must return the goods without undue delay and no later than 14 days from the date you informed us.
Goods must be returned to:
Giwon
Store Kongensgade 106, 1. mf
1264 Copenhagen K
Denmark
Return shipping is not free of charge.
If we issue a return label, a fee of 39 DKK will be deducted from your refund.
Goods must not be sent cash on delivery (COD) or without delivery.
The risk of the goods remains with you until we receive them. We recommend keeping your receipt and track & trace number.
Examination of Goods & Original Packaging
You may examine the goods in the same way as you would in a physical store.
You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
If the item cannot be resold at full price due to inappropriate use, the diminished value will be deducted from your refund.
Goods should be returned in their original packaging and properly protected.
Refunds
In case of a refund, we will reimburse all payments received from you, including standard delivery costs (excluding additional costs resulting from your choice of a more expensive delivery method).
We may withhold reimbursement until we have received the returned goods or you have supplied documentation proving that they have been returned.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Refunds are processed without undue delay and no later than 14 days after receiving your refund notice.
Complaints
Under the Danish Sale of Goods Act (Købeloven), you have a 24-month right to make a complaint regarding defects in material or manufacturing.
Complaints must be made within a reasonable time after discovering the defect. Complaints made within one month of discovering the defect are always considered timely.
The right to complain does not apply to damage caused by:
Improper use, Incorrect handling, Normal wear and tear.
If the complaint is justified, you may be entitled to repair, replacement, price reduction, or refund in accordance with applicable law.
If a justified complaint requires return shipment, we will reimburse reasonable shipping costs.
Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, transport disruptions, supply chain failures, or governmental actions.
Personal Data
When you purchase goods from us, Giwon ApS acts as data controller.
We process your personal data securely and confidentially and only for the purposes for which it was collected, such as order handling, delivery, and customer service.
We use third-party service providers (e.g., shipping and payment providers). We have entered into data processing agreements to ensure compliance with the EU General Data Protection Regulation (GDPR). Please see our full Privacy Policy for more information.
Complaints Procedure
If you have questions or wish to submit a complaint, please contact: info@giwon.dk
If we are unable to resolve the matter, you may submit a complaint to:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
You may also submit a complaint via the EU Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
Use email: info@giwon.dk